We have compiled some of the most frequently asked questions (FAQs) by our customers to help answer basic questions about the hospital and patient care. If you cannot find an answer to your question please call or email the Eastside Animal staff or visit the contact page for more information.
Q: Can we transfer to your hospital if we have been there on emergency?
A: Emergency clients/patients must return to their regular day practice veterinarian for all follow-up treatment, including prescription refills. All medical records will be faxed to your regular veterinarian when your pet is discharged. Our contracts with our referring veterinarians prohibit us from transferring emergency patients into our day practice. Thank you for understanding.
Q: Do you groom pets?
A: No, we do not groom pets, only bathing. Our bath includes a nail trim, ear cleaning, and anal gland expression.
Q: Do you board pets?
A: No. We feel that our hospital setting is not conducive to a relaxed, vacationed atmosphere for your pet. We have several local boarding facilities to which we refer.
Q: Do you see exotic pets?
A: No, we refer all exotic species to:
VCA Avalon Heart of Gwinnett Animal Hospital
Phone: (770) 923-7474
The University of Georgia
College of Veterinary Medicine
Phone: (706) 542-3221
Q: Do you take care credit?
A: Yes. Care credit is our payment plan option, which qualifies applicants based on certain financial criteria. This enables us to focus our strengths in maintaining your pet’s health, rather than the administrative effort required to maintain accounts receivable.
Q: What brands of pet food do you carry?
A: We carry Hills Science Diet Prescription Diets, Royal Canin Veterinary Diets and Nestle Purina CNM Prescription Diets. We do not carry maintenance pet foods, however, our doctors will recommend maintenance diets on a patient-by-patient basis.